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Pricing and billing operations dashboard
Managed Service

Pricing & Billing Managed Services

A managed operating model designed for platforms that cannot fail

Pricing and billing is where customer trust, regulation, and revenue converge. We help you run this layer with discipline-first operations, platform depth, and continuous optimization so your teams can move faster without losing control.

24x7
RunOps Coverage
L2/L3
Platform Support
SLA-Led
Operating Model
Multi-Platform
Billing Ecosystems

From fire-fighting to controlled operations

Most pricing and billing teams are overloaded by incidents, reconciliation drift, and release pressure. We replace reactive effort with a repeatable operating cadence built for reliability and transparency.

The result is a cleaner path from issue detection to resolution, with better governance over changes, stronger controls for compliance, and measurable improvement in service quality.

Pricing and billing operations dashboard

What We Offer

Offer 01: RunOps - 24x7 L2/L3 managed support for billing-critical operations
Offer 02: Stabilize - incident reduction, reconciliation hardening, and SLA recovery
Offer 03: Optimize - performance tuning, process automation, and backlog burn-down
Offer 04: Evolve - controlled releases, platform upgrades, and change governance

Platforms We Support

Oracle Revenue Management and Billing (ORMB) - billing, collections, product configuration, and compliance operations
SunTec - charging, tariff lifecycle support, and high-volume transaction stability
Zafin - pricing catalog governance, product rollout control, and audit readiness
ITEA - billing operations, enhancement support, and integration continuity
Hybrid estates - coordinated support for mixed platforms and custom billing stacks

Operating model that improves every month

We do not stop at ticket closure. Our teams run a structured loop of observation, triage, recovery, and optimization that steadily improves platform stability and response quality.

As business demand changes, we adapt priorities across enhancements, controls, and releases so your operating model stays aligned with growth and regulatory timelines.

Operational support and monitoring

How We Run It

Observe - continuous monitoring across jobs, interfaces, errors, and queues
Triage - clear ownership model for incidents, defects, and priority exceptions
Resolve - platform specialists execute fixes with defined SLA and RCA process
Improve - recurring reviews convert root causes into permanent operational gains

Managed Scope

Application support and maintenance (L2/L3)
24x7 monitoring and incident response aligned to SLAs
Pricing and product configuration execution support
Billing runs, reconciliation, and exception management
Performance tuning and capacity planning
Regulatory and compliance-aligned controls
Minor enhancements and continuous optimization
Release, patch, and upgrade support

Why Choose CSI Global

1Deep delivery experience in regulated sectors including banking, financial services, utilities, and telecom
2A practical blend of product expertise and revenue-operations domain knowledge
3SLA-based operating rhythm with transparent governance and escalation paths
4Proactive defect and incident prevention to reduce leakage and avoid service shocks
5Engagement models that scale from targeted support to full managed ownership

Business Outcomes

1Higher billing accuracy and stronger revenue confidence
2Lower operational risk with fewer critical incidents
3Faster turnaround for pricing, product, and regulatory updates
4Reduced cost of operations through structured runbooks and automation
5Scalable operating model ready for growth, complexity, and change

Make pricing and billing your most reliable operating layer

Talk to CSI Global about a managed model that combines stability, control, and continuous improvement for revenue-critical platforms.